Orders placed with GreenDropShip may take up to 5 business days to be completely processed, depending on their content and the time of the year.
COVID-19 update: due to the state of emergency, the lead-times for our orders have increased to 2+ weeks.
Orders that are canceled prior to crossing the 3 weeks mark may not be refunded fully - all orders that have been fully or partially processed by the time we receive a cancellation notice are subject to our 25% restocking fee.
If the order is to be subjected to a restocking fee, a confirmation request is sent to a customer where we ask that the customer confirms that they still wish for the order to be canceled. Such orders will only be put on hold and refunded after we receive the confirmation from the customer.
The restocking fee may also apply to orders that contain over 5 different SKUs in case we have more than 50% of products available and the customer refuses to have the order shipped out partially.
FBA orders - the cancellation of FBA orders and refunds for the products that are excluded from FBA orders per the customer's request are always charged with a restocking fee of 25% or more.